At Eco-much, your satisfaction matters to us. We want you to feel confident when shopping with us, and we stand behind the quality of the products we sell.
Because our products include dietary supplements and other indigestible products, we have specific return procedures designed to protect the safety and quality of our customers and products.
1. Our 30-Day Return Policy
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return:
- The product must be unopened and unused.
- The product must be in its original packaging.
- The product must not be damaged, altered, or tampered with.
- You must provide your order number or other reasonable proof of purchase.
For health and safety reasons, we generally cannot accept returns of supplements that have been opened, used, or consumed.
2. If You Received the Wrong or Damaged Product
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the product, packaging, and shipping box when applicable
If we determine that the error or damage occurred before or during delivery, Eco-much may provide a replacement, store credit, or full refund, including applicable shipping costs.
3. Products That Cannot Be Returned
For safety and quality reasons, the following generally cannot be returned:
- Opened or used dietary supplements
- Products that have been consumed
- Products without their original seal or packaging
- Products damaged after delivery due to improper storage, handling, or use
- Clearance or final-sale items, unless they arrive damaged, defective, or incorrect
If you believe a product has a safety or quality issue, please contact us rather than shipping the product back without authorization.
4. How to Request a Return
To request a return, contact Eco-much through our customer service contact information listed on our website.
Please include:
Order Number:
Name:
Email Address:
Product(s) You Wish to Return:
Reason for Return:
Please do not send a return to an address unless our customer service team has provided return instructions.
5. Return Approval
Once your return request is received, we will review the information and let you know whether the return is approved.
If approved, we will provide instructions for returning the eligible product.
Returned dietary supplements may be subject to quality-control review and will not automatically be placed back into inventory or resold. Applicable regulations require returned dietary supplements to be identified, quarantined, and evaluated before any disposition decision is made.
6. Refunds
Once an eligible return has been received and reviewed, we will process the applicable refund.
Refunds are generally issued to the original payment method.
Depending on your financial institution, it may take several business days after Eco-much processes the refund for the credit to appear in your account.
Original shipping charges are generally non-refundable, except when the return is due to an error on our part, a damaged product, or another situation approved by Eco-much.
7. Return Shipping
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the product, you may be responsible for the return shipping cost.
If the product was damaged, defective, incorrect, or the result of an error by Eco-much, we will determine the appropriate return-shipping solution.
8. Exchanges
Because of the nature of dietary supplements, we generally do not offer direct exchanges for opened or used products.
If you need a different product, you may return an eligible unopened product and place a new order.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing your order.
We will make every reasonable effort to cancel an order before it is processed or shipped. Once an order has entered fulfillment or has shipped, cancellation may no longer be possible and the standard return policy may apply.
10. Subscription Orders
If you have an Eco-much subscription, you may cancel or modify your subscription according to the subscription terms displayed at checkout or in your customer account.
Cancellation of a subscription does not automatically cancel an order that has already been processed or shipped.
11. Health & Safety Concerns
If you believe a supplement caused an adverse reaction or other health problem, stop using the product and seek appropriate medical advice.
Please contact Eco-much promptly so we can document and investigate the product concern.
For serious reactions, consumers can also report problems involving dietary supplements through the FDA’s reporting system.
12. Our Commitment to You
We want every Eco-much customer to have a positive experience.
If you have a problem with your order that isn’t specifically addressed in this policy, please contact us. We will review the situation and do our best to find a fair and reasonable solution.
Eco-much reserves the right to update this Return & Refund Policy from time to time. The policy in effect at the time of your purchase will generally apply to that order, subject to applicable law.
Contact Eco-much
For return questions or assistance with an order, please contact our customer service team through the contact information provided on the Eco-much website.